Your IT department, fully managed.
Proactive monitoring, rapid response and senior engineers — all under one enterprise SLA.
What's included
24/7 Monitoring
Proactive monitoring across endpoints, servers, network and cloud.
Proactive Maintenance
Patching, updates and tuning before issues impact your business.
Service Desk
Senior engineers, fast response, no scripted call centres.
Onboarding & Offboarding
Identity, devices and licences provisioned in minutes.
Server & Endpoint Management
Windows, macOS, Linux — fully managed and reported.
Compliance & Reporting
Monthly executive reports aligned to ISO 27001 and Essential 8.
Why Australian businesses choose NOX.
- Fixed-fee enterprise SLA pricing — no surprises
- Smart ticket routing to the right engineer instantly
- Australian-based service desk, real engineers
- Quarterly business reviews with vCIO-level strategy
- Integrated with cybersecurity, cloud and voice
- Onboarding within 14 days for most environments
Frequently asked questions
Do you replace our internal IT team?+
We work either way — as your full IT function, or augmenting your internal team with senior engineering capacity.
How fast can we onboard?+
Most SMB environments onboard in 7–14 days. Enterprise environments are scoped in a discovery phase.
Is support 24/7?+
Yes. Enterprise SLAs include 24/7 critical incident response with documented response times.
Ready to modernise your IT stack?
Talk to a NOX engineer. Get a free infrastructure assessment within 48 hours.